These terms and conditions govern the relationship between the seller and the buyer in the mybambuddy.com online shop. They are drawn up in accordance with the Slovenian Consumer Protection Act (ZVPot-1), the Electronic Commerce Market Act (ZEPT), the Code of Obligations and the General Data Protection Regulation (GDPR).
By confirming an order, the buyer confirms that they are aware of these terms and agree to them.
1. Seller details
- Maja Antolič s.p.
- Rudarjevo 19A, 2393 Črna na Koroškem, Slovenia
- Company registration number: 9406697000
- Tax number: 26978342
- IBAN: SI56 0284 3026 4894 958 (NLB d.d.), BIC LJBASI2X
- Email: info@mybambuddy.com
- Phone: +386 31 711 989
The seller is not registered for VAT. VAT is not charged pursuant to Article 94, paragraph 1 of the Slovenian VAT Act (ZDDV-1).
2. Availability of information
Before an order is placed, the seller provides the buyer with information about its identity, the essential characteristics of the goods, product availability, the method of delivery, the final price including all additional costs, the validity of the offer, the methods of payment and delivery, the delivery time, the complaints procedure and the conditions for withdrawal from the contract.
3. Purchase and conclusion of the contract
You can buy either with a user account or as a guest. After placing an order the buyer receives an order confirmation by email. The purchase contract is concluded once the seller confirms the order. The contract is stored in electronic form by the seller and is available to the buyer on request. The language of the contract is Slovenian.
The seller may reject an order if the goods are out of stock, if the price was clearly published in error, or if for justified reasons the order cannot be fulfilled. In that case the seller notifies the buyer without delay and refunds any amount already paid.
4. Prices
All prices are in euros (EUR) and do not include VAT, as the seller is not registered for VAT. Prices do not include delivery costs, which are shown before the order is completed. Prices apply at the moment the order is placed and have no predetermined period of validity. The price shown when the order was placed applies to the concluded contract.
5. Payment methods
- By debit or credit card through the payment provider Stripe.
- By bank transfer (direct bank transaction). We prepare the order once the payment appears on our account.
- Cash on delivery — paid in cash to the courier when the parcel is handed over.
The seller does not store card details and has no access to them. Payment is made directly with the payment service provider.
6. Delivery and costs
As a rule we hand orders over to our contracted delivery service within 72 hours of receiving payment, on working days. The delivery time depends on the courier and is usually one to three working days within Slovenia.
Delivery within Slovenia costs €3.69. On orders over €80.00 delivery is free. For delivery to Austria, Croatia and other EU countries the cost is calculated in the cart before checkout. The amount shown when the order is placed always applies.
The risk of accidental loss or damage to the goods passes to the consumer when the goods are handed over to them. If the consumer chooses a carrier that the seller did not propose, the risk passes when the goods are handed over to that carrier.
7. Right of withdrawal
The consumer has the right to inform the seller within 14 days of receiving the goods that they are withdrawing from the contract, without having to give a reason. The period begins on the day the consumer, or a third party other than the carrier and designated by the consumer, takes physical possession of the goods.
Notice of withdrawal can be sent to info@mybambuddy.com or by post to the seller’s address. The consumer may also use the withdrawal form annexed to the Slovenian Rules on the form for exercising the right of withdrawal. It is enough that the notice is sent within the period.
The consumer must return the goods undamaged and in unchanged quantity no later than 14 days after giving notice of withdrawal, unless the goods were destroyed, damaged, lost or reduced in quantity through no fault of their own. The consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
The cost of returning the goods is borne by the consumer. The seller refunds all payments received, including delivery costs (except any additional costs arising from a delivery type other than the cheapest standard option), without delay and no later than 14 days after receiving the notice of withdrawal. The seller may withhold the refund until the returned goods are received, or until the consumer provides proof that the goods have been sent back.
The refund is made by the same means as the original payment, unless the parties agree otherwise. The seller does not accept goods sent cash on delivery.
8. Material defects
A defect is material where the goods lack the properties needed for normal or special use, where they lack the properties and qualities expressly or tacitly agreed, or where the seller delivered goods that do not match the sample or model.
The consumer may bring a claim if they notify the seller of the defect within two months of the day the defect was discovered; the seller is liable for material defects that appear within two years of delivery of the goods. In the notice, the consumer should describe the defect in detail and allow the seller to inspect the product.
A consumer who has notified the seller correctly may request that the defect be remedied, a proportionate reduction of the price paid, replacement with new and faultless goods, or a refund of the amount paid. The invoice or other proof of purchase should be attached to the claim.
9. Complaints and dispute resolution
Complaints are accepted at info@mybambuddy.com. We confirm receipt within five working days and keep the buyer informed of progress. The procedure is confidential.
Under the Slovenian Out-of-Court Settlement of Consumer Disputes Act (ZIsRPS), the seller does not recognise any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute. We resolve any disputes amicably; failing that, the court with subject-matter jurisdiction at the seller’s registered address is competent.
10. Protection of personal data
The seller processes personal data in accordance with the GDPR and ZVOP-2. The details are described in the privacy policy and the cookie policy.
11. Withdrawal form
You do not have to use this form to withdraw — a clear message to info@mybambuddy.com is enough. The form below contains everything prescribed by the Slovenian Rules on the form for exercising the right of withdrawal. When you submit it you receive a confirmation at your email address — that is your proof that you gave notice in time.
Withdrawal form
Fill this in only if you want to withdraw from the contract. The form isn't required — a clear message to our email address is enough.
Return the goods to the seller’s address no later than 14 days after giving notice of withdrawal. Enclose a copy of the invoice or state your order number so we can match the return to the purchase. You bear the cost of the return. We refund the purchase price by the same means as the original payment, or to the account given above, no later than 14 days after we receive the returned goods or proof that you have sent them back.
12. Final provisions
The seller may amend these terms. The terms published at the time an order is placed apply to that order. Matters not governed by these terms are subject to the law of the Republic of Slovenia.
In force from 1 September 2026.
This is a translation of the Slovenian original. In case of any discrepancy, the Slovenian version prevails.